Generate case summary from all the inbound and outbound interactions between the customer and service agent in a case and display the interaction summary to avoid scrolling through every interaction.

Generate an e-mail or a response email based on the previous e-mail reply and purpose selected by the user for which an e-mail needs to be drafted, thus streamlining the service and support process making it easier for service agents to focus on processing of cases.

Summarize all the information related to an account that helps the sales representatives, such as the business, the culture or the competitive landscape. Capture and present the account’s business strategies and be better prepared and targeted for a sales pitch.

This feature provides insights such as survey summary, survey recommendations, and survey differences, by analysing past completed surveys form previous visits to the account (currently applicable to checklist surveys only). The sales representatives can use these insights for their upcoming visits and enhance their interactions with customers.

Filter your list report by describing the required data using natural language. Update or modify the selected fields.

By utilizing historical data and machine learning, the sales order automatic completion feature in SAP S/4HANA Cloud Public Edition is able to provide recommendations for completing empty fields within an unfinished sales order.​

Obtain preconfigured process models based on a database of 5,000 best practices from SAP. Move fast from initial exploration to process design and narrow down hundreds of options to those that best match your business.​

Generates tailored information that enhances sales team’s understanding of the account’s needs and increases the likelihood of successful sales conversion.​

AI-assisted smart personalization of My Home helps users adding insights cards efficiently to My Home, the product homepage of SAP S/4HANA Cloud Public Edition, using natural language.​

Generate tailored information that enhances the sales team’s understanding of an account’s needs and increases the likelihood of successful sales conversion. Provide information that is specific to the products that are most likely to be of interest to the account. Deliver up-to-date, relevant, and targeted content only.​

Manufacturers often receive unstructured RFQs/RFPs (e.g., via email or Word documents), requiring time-consuming manual processing to create product configurations and sales quotes. SAP Intelligent Product Recommendation (IPR) analyzes these requests, extracts product-relevant requirements, and suggests suitable configurations. Sales reps can then select and fine-tune the best option for the quote, reducing manual effort and significantly speeding up the quoting process.​

Get an overview of your emails with customers, and a quick access to their cases and questions. The Smart Actions of the SAP CX AI Toolkit, represent insights and action items that are pulled from your email and meetings. It offers you a quick access to your last email with your customers, by summarizing it and providing its description. The Smart Actions also show you your customer's questions, and you can trigger an AI generated answer based on the data sources and files that you have on your OneDrive. Additionally, it provides you with links to the data sources that the answers were pulled from.

Historical data taken from the converted and declined leads, is used to train the machine learning model. As a result, you get a customer-specific predictive model that is applied to provide users a scoring of leads. The higher the score, the better the chance of converting into an opportunity.​